Frozen Products

Frozen products must be kept chilled and kept at a specific temperature as indicated on the product packaging. Manufacturers provide cooking and safe food handling instructions to keep the product safe from freezer to plate. Instructions vary depending on the food product and whether the food contains raw or partially-cooked ingredients, or is ready-to-eat.

What is Cashback and how does it work?

Cashback is a rewards program that allows customers to earn a percentage of their spending back while shopping. To learn more about the cashback you can receive and to view your current balance, please visit the loyalty page.

How is Cashback assigned?

Cashback is not automatically deducted when processing an online order. However, we will inform you when you can use your cashback balance.

During order confirmation, we will ask if you wish to apply your cashback balance. If you choose to do so, our online team will allocate the cashback when processing your order, and the difference will be refunded to you once the order is processed and dispatched for delivery.

Contact Us for Help

If you are still unsure on how the cashback system works, or wish assistance with your cashback, please don't hesitate to contact our customer support team.

Limited Availability Products

On order products are items which could be found in the outlet, however there are instances were the items may need to be ordered. If such items are not readily available we will order them for you at no extra cost. Should the item be unavailable from the supplier, we will inform you accordingly.

Selected Product Unavailable

We have successfully switched your selected outlet to Greens - Mriehel, but unfortunetly the item you tried to add is not available from this store and was automatically removed.

We are sorry for any inconvenience caused.