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Help
When shopping online you are given an option to have replacements of the product you chose sent. If this option is marked as ‘no replacements’ we do not send you the missing items. Should you wish to have some items replaced you can check this tutorial on 'how to add product comments'
The amount from the order summary is a preauthorisation which means that the funds are frozen and not withdrawn. The final amount on the receipt is the actual amount that we deduct. Kindly check your statement as the amount would have changed to reflect the right amount.
You are kindly requested to present the receipt and greens card to our customer care who will be able to add these points to your account.
Yes, kindly send the numbers on the back of your Greens cards (both starting with 2060010) to websupport@greens.com.mt and we will link the cards for you.
You can send an email to orders@greens.com.mt, and we will add it to your order. This is subject to the order is still being compiled. We do our best to compile your order as close to the delivery time as possible to ensure the freshness of your items. The items will not be added if the order has already been closed.
In-store shopping You are kindly requested to bring the product together with the receipt to our customer care department who will be able to help you.
Online shopping Kindly send an email on websupport@greens.com.mt with the item you wish to return, the order number, and the reason for the return and we will be able to guide you.
Whilst we try our best to have the most recent information available, we cannot guarantee that items are always available online. At any given moment items could become unavailable due to in-store shoppers.
You can send an email to orders@greens.com.mt for your order to be cancelled. If you chose online payment as a method of payment, a refund will be processed to your account. This needs to be done 24 hours prior to delivery.
You are kindly requested to inform us by sending an email to websupport@greens.com.mt with your name, surname, and ID card number and we will guide you through the process.
The reason this happens is that you have no addresses listed on your account. Kindly follow this tutorial 'how to add an address to your account'
Contact
Frozen products must be kept chilled and kept at a specific temperature as indicated on the product packaging. Manufacturers provide cooking and safe food handling instructions to keep the product safe from freezer to plate. Instructions vary depending on the food product and whether the food contains raw or partially-cooked ingredients, or is ready-to-eat.
On order products are items which could be found in the outlet, however there are instances were the items may need to be ordered. If such items are not readily available we will order them for you at no extra cost. Should the item be unavailable from the supplier, we will inform you accordingly.